If you do not press any keys on the phone, after 20 seconds of the backlight turning on, the backlight dims or changes to medium in the following cases:. To modify the backlight intensity, press Menu. Select Settings , then Basic, Backlight Intensity. Use Up and Down to select high, medium, low, or off, and then press the Select soft key.
The default level is High. Select Backlight Idle Intensity. Use Up and Down to select high, medium, low, or off. Press the Select soft key. The default level is low. Select Maximum Intensity.
Press the Up or Down soft keys to increase or decrease the backlight intensity. Press the Ok or Cancel soft keys to accept or cancel changes. Press Menu to return to the idle display. You can also dial the number first, and then choose the method you will use to speak to the other party.
To call a speed dial number, use the dial pad to enter the speed dial index followed by the key, and then press Dial or pick up the handset to place a call. You can search the local contact directory or the corporate directory and dial from the search results page. During a call, you can alternate between Handset, Headset, or Hands-Free Speakerphone modes by pressing or , or picking up the handset.
Call duration on an active call is monitored through a local call timer. This is visible within the active call window on the graphic display. In this figure, the call to James Dean has lasted 2 hours 48 minutes 23 seconds so far. To place a call using Hands-Free Speakerphone mode, do one of the following steps:. When you are not in another call, you can answer a call in three basic ways using your SoundPoint IP phone:.
The steps for answering an incoming call when you are in another call are different if your phone is configured for:. Incoming calls may be ignored by pressing the Reject soft key for private lines or the Ignore soft key for private and shared lines.
In all cases, the active call will appear on the graphic display showing call duration and destination. To answer a call using Hands-Free Speakerphone mode, do one of the following steps:.
You are busy on an active call and a second incoming call arrives on the same phone number. If your phone is configured for a single Line Key per line, the second call may cause a call waiting tone to be played and you see the second call appearance. The call waiting prompt identifying the incoming caller appears for 10 seconds only. You can ignore, answer, or reject the call.
The Reject soft key on private lines only. After this point the active call is in focus and the user must scroll to the incoming call appearance to answer. If your phone is configured for multiple Line Keys per line, the second call will cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon appears. If your phone is configured for shared lines, the second call will cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon appears on the second Line Key.
To answer an incoming call on a line configured for multiple Line Keys, do one of the following:. Method 1: Answer the call by pressing Line 1 or Line 2 associated with the second incoming call.
The first call is put on hold and the second call is answered. Method 2: Press Hold button to place the original call on hold. Soft key labels are updated on the display showing Ignore, Answer , and Reject. Answer the incoming call. This places the original call on hold and refreshes the soft key labels.
Answering a call on shared lines is no different than on private line, except that there is no Reject soft key and another person on the shared line might answer the call. To place a call on hold during a call, press Hold button. This will be indicated on the graphic display by the hold icon as the line indicator. Press Hold button again or the Resume soft key to resume the call. The active audio icon either , or , Headset, or Speaker appears as the line indicator.
When a call has been on hold for an extended period of time, both visual and audible alerts appear. When active on a call, the sound effects are played at a volume that is typically lower than the normal ringer volume.
If multiple calls are on hold, use and to switch between the calls, then press the Resume soft key to retrieve the desired call. If calls are on hold on more than one Line Key, all calls are combined into a single call list. The Line Key that a call is associated with is indicated by the lineicon in reverse colors. Pressing a Line Key with calls on hold will place the current active call on hold and resume the first call on that Line Key.
You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. You can customize your phone so that incoming calls from a particular party are transferred directly to a third party.
Transfer the call, but first speak to the receiving party before completing the transfer. During a call, press Trans soft key. The active call is placed on hold. Enter the number to which you want to transfer the call. As soon as the ring-back sound is heard or after the party answers, press Trans soft key to complete the transfer. You can talk privately to the party to which you are transferring the call before the transfer is completed.
If you are using a handset, the transfer can be completed by putting the handset on the cradle. You can cancel the transfer before the call connects by pressing the Cancel soft key. You transfer the call, and the party you have transferred the call to receives the call just like a normal call. Transfer the call to receiving party just as if the call was made directly to them. During a call, press the Trans soft key.
Press the Blind soft key. Conference, then exit. Establish a conference and Exit leaving the two other parties connected. Press the Dir soft key. Select your contact directory by pressing.
The Directory screen displays. New Entry displays at the top of the list. Press to add a new entry. Press to enter a first name. Repeat steps 4 to 8 to enter the last name of the contact. This is a required field and it must be unique not already in the directory. Repeat steps 4 to 8 to enter additional information for this contact, such as speed dial index, ring type, etc. Press the Yes or Cancel soft keys to accept or cancel changes. Press repeatedly to return to the idle display.
Optional — Press repeatedly to select the phone number. Press and to scroll through the list to find the contact. Press to select the entry. Use and to scroll through the fields, then press to select the field. The Ok soft key is not displayed until a change has been made.
The Cancel soft key in this context will cancel the edit session for the entry and return to the screen before the Edit soft key was selected. Press and to place the cursor either at the beginning or end of the item respectively. Press to move to the next field. Press the Delete soft key. Buddy Lists allow you to monitor the status and presence of up to 8 other lines. This is different than contacts — which allow you to make calls from a personal phone list. The status of your buddies is displayed and updated in real time.
This affects information sent to phones watching you. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb. See all the basics of this Polycom business phone in action and how user friendly it is, with its soft keys and efficient basic functions in action. For further reference, a full transcript of the video is also provided.
Video transcript: Hi. You will see that it has three soft keys below the display. So that will be a super important button for you. We will also do transfer, three-way calling, voicemail and then we will do a couple of features on the phone.
So the first thing is receiving a call. So when we get a call, it rings. So if I want to make a call, the best way is to put in all my digits and then pick up the handset. I know we want to pick up the handset first.
So what we want to do is we want to put in all the digits and then pick up the handset to make a call. So when we come back to want to pick up that call on hold, we want to pick up the handset but we should press the resume button and then pick it up. So the next feature is answering a second call. So my first call comes in. I see my little icon is moving. I also hear a call waiting beep in my ear.
So the best way to answer a second call is by pressing the down arrow key and then the answer soft key. So if I want to change back to my first call, I press the down arrow key and I press the resume button. So then the next feature is transfer. We want to talk about the three types of transfer and then we will do a three-way call. If someone is unavailable, we can send it direct to voicemail. To transfer the call, I simply press the transfer button. It puts my first call on hold. I get a dial tone.
I enter the extension or phone number where I want to send the call. I press the dial button and then I wait for them to answer. Once they answer, I press the transfer button again and I hang up. The third type of transfer is voicemail transfer.
I dial the number or extension, who I want to conference with. So that is three-way calling. The next feature is voicemail. Now voicemail is a really important feature. The very first time it will ask me to change my password and to record my name.
So I will just follow the prompts. Then a next feature I want to go over are just a couple of features on the phone. So when the phone is idle, this is the ringer volume. So what I do to clear that is I press the down arrow key.
I can review my calls and then I can press the left arrow key to exit out of that menu. So that is a brief overview of the SoundPoint IP I hope you enjoy it. Connect Polycom using a PoE source. Need reliable internet service to support your IP phones?
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Polycom Connect Handset and Headset To Connect the Handset: Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. To Connect the Headset: Connect the headset optional to the headset jack on the back of the phone. Wallmount Method. Deskmount Method Step 1: place all cords in the recessed area above the modular jacks.
Step 3: snap them together to lock the base to the phone. Wallmount Method Step 1: place all cords in the recessed area above the modular jacks. The mapping is: Solid green — An active call is in progress. Fast flashing green — There is an Incoming ringing call. Flashing green — The call is held by the other party. Flashing red — The call is on hold.
Solid red — The line is busy remotely shared lines. Polycom Navigation Keys To navigate through menus and to enter data, these are useful tips: Press Menu button to enter the basic settings menu or exit from any menu. Use and arrows to scroll through the lists. Press the key to page down. These shortcuts can be used when lists scroll down beyond a single page.
Use the dial pad keys to navigate through and make selections in numbered menu lists. Switch to uppercase by pressing. Switch to lower case by pressing. Polycom Voicemail Your voice mail is saved in a centralized location and may be accessed from your phone. SoundPoint To listen to voice messages: Press Menu button. Select Features followed by Messages.
Press to enter your voice mail. Follow voice prompts to retrieve your messages. If multiple lines are configured on your phone, select from which line messages are to be retrieved. Polycom Speed Dial This article explains how to set up phone numbers with speed dial. To add or edit a speed dial index for an existing contact: Press the Dir soft key. Use and to scroll through the list to find the contact.
Press the Edit soft key. Press repeatedly until the speed dial index appears. Press to select the speed dial index for edit. Do one of the following steps: Enter the next available speed dial index. Delete the existing speed dial index by using the Backspace soft key, and then enter a new speed dial index. To assign a new speed dial index: Press the Dir soft key. Polycom Call History A list of up to four current calls is maintained. Press the Callers soft key to view the Received Calls list.
Press Dial to view the Placed Calls list. To return the call: Press Dial to return the call. To return to the previous menu: Press. To store the contact to the local contact directory: Press to select the entry, then press the Save soft key. To delete the call from list: Press the Delete soft key. Press from the idle display to access Placed Calls list. Press from the idle display to access Received Calls list.
Do one of the following steps: Verify that no lights appear on the unit when it is turned on. Check if the phone is properly plugged into a functional AC outlet.
If plugged into a power strip, try plugging directly into a wall outlet instead. Try the phone in another room where the electricity is known to be working on a particular outlet. Do one of the following steps: Check for a response from other feature keys or from the dialpad. Place a call to the phone from a known working telephone. Check for display updates. Press the Menu key followed by System Status and Server Status to check if the telephone is correctly registered to the server.
Scroll down to see if LAN port shows active or Inactive. Check the termination at the switch or hub end of the network LAN cable. Before restarting your phone, contact your system administrator, since this may allow more detailed troubleshooting to occur before losing any current status information. Do one of the following steps: Press the keys more slowly. Check with your system administrator to see if the key has been mapped to a different function or is disabled.
Make a call to the phone to check for inbound call display and ringing as normal. If successful, try to press feature keys within the call to access Directory or Buddy Status, for example.
Reboot the phone to attempt re-registration to the call server. See the article on restarting your phone. The LAN cable is not properly connected. Do one of the following steps: Check termination at the switch or hub furthest end of the cable from the phone. Scroll down to verify that the LAN is active.
Do one of the following steps: Check that the display is illuminated. Make sure the LAN cable is inserted properly at the rear of the phone try unplugging and re-inserting the cable.
If using in-line powering, have your system administrator check that the switch is supplying power to the phone. There is no dial tone. Dial tone is not present on one of audio paths. Do one of the following steps: Switch between Handset, Headset if present or Hands-Free Speakerphone to see if dial tone is present on another paths.
If dial tone exists on another path, connect a different handset or headset to isolate the problem. The phone is not registered. Contact your system administrator. The phone does not ring. Ring setting or volume is low. Do one of the following steps: Place a call to the phone under investigation. Check that the display indicates incoming call information.
Lift the handset. Ensure the dial tone is present and place a call to another extension or number. Check that the display changes in response. You turned off the ringer. Do one of the following steps: During an incoming call, lift the handset, press the Speakerphone key or press the Headset. Press the ringing Line Key or the Answer soft key to answer the call.
If the handset is off-hook when you press the Answer soft key or the Line Key, the call is routed to the handset. If the handset is on-hook when you press the Answer soft key or Line Key, the call is routed to the speaker. The user pressed the New Call soft key, dialed a number with the handset on-hook, or attempted to make a call from the contact directory when the phone was not registered.
Check with your system administrator to see when your phone will be registered. The line icon shows an unregistered line icon. The display is incorrect. The display has bad contrast. There is no display. The contrast needs adjustment. Do one of the following steps: Refer to the article on Display Contrast.
Reboot the phone to obtain a default level of contrast. Refer to the article on Restarting your phone. Outbound or inbound calling is unsuccessful. Ensure dial tone is present and place a call to another extension or number. The display is flickering. Certain type of older fluorescent lighting causes the display to appear to flicker. Replace the lights. The connections are not correct.
Do one of the following steps: Ensure the headset is plugged into the jack marked Headset at the rear of the phone. Reliable internet service to support your IP phones Fastmetrics provides a range of managed reliable internet service connections, to support and power your Polycom SoundPoint or IP phones.
To create a three - w a y local. Connect to the first party. P r ess t he Conf soft key to create a. Plac e a call t o the second party. When the s econd party answers,. Conference Behavior:.
An icon appears for all line s to. During a call , press the Tr ans soft. Plac e a call t o the part y to which you. Aft er speaking with the sec ond party,. Press the Blin d soft k ey to transfer the. Transfer can be cancelled during. The original call is resumed. To enabl e call forwarding :. P res s and select Features. Select a Forwarding Ty pe. For all types, enter a number to.
For No Answer , enter the number of. P res s th e Enable soft key to confirm. Call Forwarding. A m oving arrow ic on. To di sable call forwarding :.
Call forwarding is not availabl e on. Must be conf igured from the call. Ask a question. I can't make a phone call.
Answer this question Send. Polycom SoundPoint IP specifications. Related product manuals. What is the phone base station? A phone base station is the device that the phone connects to and where the phone can be charged. What is the phone charging station? A charging station is a device in which the phone can be charged. What does DECT mean? What does VoIP mean?
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