Program survey questions

Survey software Leading survey software to help you turn data into decisions. Research Edition Intelligent market research surveys that uncover actionable insights. Customer Experience Experiences change the world. Deliver the best with our CX management software. Workforce Powerful insights to help you create the best employee experience. What are the program satisfaction survey questions? Top 5 things to include in a program satisfaction survey When running a program satisfaction survey, the organization or the institution should cover questions that will help gauge the satisfaction level of the participants regarding the following points: The classroom environment and course material — Questions related to the overall classroom environment, which may revolve around hygiene, location, etc.

Top 21 program satisfaction survey questions for questionnaires Considering your complete experience with the program, how likely would you be to recommend it to a friend or colleague? What was the program name you enrolled for? What year did you attend the program? Payments department staff Registration staff Instructors Cleanliness staff How did you hear about our program?

Very unsatisfied Unsatisfied Neutral Satisfied Very satisfied On a scale of 1 to 5, how challenging was the program? Do you think the duration of the program was good enough as per your expectation? Yes No Rather not say In your opinion, was the program schedule flexible?

Yes No Rather not say Was the objective of the program explained clearly before registration? Evaluation: A Systematic Approach, 6th Edition. London: Sage Publications. Chapters 2 and 3. From Evaluation Questions to Evaluation Findings.

In Program Evaluation pp. Additional Resources Morra Imas, L. The Road to Results: Designing and conducting effective development evaluations. Stern, E. Evaluation models: Viewpoints on educational and human services evaluation. New York: Kluwer Academic Publishers. She is also a Doctoral Candidate in Adult Education and Comparative International Education at Pennsylvania State University and a Visiting Researcher with RET, an international organization providing secondary and post-secondary education to displaced peoples worldwide.

Learn more about how to file a complaint about a distance program or courses. Skip to main content. Asking Program Evaluation Questions. What are their needs? What specific services are needed? Here is what the dashboard looks like: after choosing the type of survey to run, you will be able to build and include as many questions as you want in the exact order you need them.

Use Hotjar to build your survey, place it on your website or send it via email, and get the customer insight you need to grow your business. The majority of example questions included in this post are open-ended, and there are some good reasons for that:.

Open-ended questions are very useful when you first begin surveying your customers and collecting their feedback. If you don't yet have a good amount of insight, answers to open-ended questions will go a long way towards educating you about who your customers are and what they are looking for.

Second, but connected: if you ask multiple open-ended questions in a row during your survey, people will get tired of answering them, and their answers might become less and less helpful the more you ask. This broad category of questions includes:. To open a survey , because they require little time and effort and therefore are easy for people to answer.

This is called the foot-in-the-door principle: once someone commits to answering the first question, they may be more likely to answer the open-ended questions that follow.

Responses to closed-ended questions are easy to tabulate and use as benchmarks; rating scale questions in particular e. Nominal questions work well when there is a limited number of categories for a given question see the example above. For example, if you are asking people what type of browser they are using and only give them 3 options to choose from, you may have effectively alienated everybody who uses a fourth type and cannot tell you about it.

The scale develops symmetrically: the median number e. Likert-type questions are also known as ordinal questions because the answers are presented in a specific order. Like other multiple-choice questions, Likert scale questions come in handy when you already have some sense of what your customers are thinking.

For example, if your open-ended questions uncover a complaint about a recent change to your ordering process, you could use a Likert scale question to determine how the average user felt about the change. Rating scale questions are questions where the answers map onto a numeric scale such as rating customer support on a scale of , or likelihood to recommend a product from 0 to Tip: when you use a rating question in a survey, be sure to explain what the scale means e.

For example, say you are trying to understand what obstacles or objections are stopping people from trying your product. These questions are also great for getting your foot in the door. Once a user commits to answering the first question, they tend to become more willing to answer the questions that follow. You ask these questions when you want to get some context about your respondents and also so you can segment them later. A tip from us: don't ask these questions for the sake of it—if you're not going to use some of the data points e.

What is the total number of employees in your company including all locations where your employer operates? Gather more info about your users with our Product-Market Fit survey template.

Editor's tip: check out our quick guide about setting up an e-commerce post-purchase survey in 7 steps. What was your biggest challenge, frustration or problem in finding the right [product type] online?

How likely are you to recommend us to a friend or colleague? This is an NPS question. Are you making the most of your pricing plan? Find out what buyers think with this Pricing Plan Feedback survey template. Find out why customers churn with this f ree-to-use Churn Analysis survey template. What was your biggest challenge, frustration, or problem in finding the right [product type] online? Gather feedback on your product with our free-to-use survey templates. Does your copy and messaging resonate?

Find ways to improve your website content with this survey template. How likely are you to recommend us to someone with similar interests?

NPS question. But could you be wrong? This way, you can compare this answer to what they say after the training and realize which areas may need improvement. And this is a two-way street. This can be simply done by asking the training survey question above and offering simple answer options as shown in the screenshot below:.

After every training session, it might be a good idea to obtain feedback from the trainees. Here are some tips to help you along the way:. What is the main objective of your survey?